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| About Us This web site is owned and operated by Wadswick Country Store who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Wadswick Country Store Manor Farm Wadswick Box Corsham, Wilts SN13 8JB United Kingdom Phone: 01225 810700 Email: online@wadswick.co.uk Vat Reg No. 762 441241 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' ( on the left hand side of the screen )and you will be asked for a few details that we need to be able to complete the order. We accept all major cards, they are processed through SagePay, formerly Protx. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. All payments are taken by Sage Pay at Completition of Checkout, if the items or any part of the order is unavailable at that moment we will contact you to inform you of your order status and lead time for delivery. If you do not wish to pay online, you may send your card information via phone, fax or by post - Please see our Personal Shopper link at the top of the page. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All Purchases over the Value of £100 will include Free Delivery. (This is only valid for the UK and includes Standard 2 - 5 working days for delivery) If you want to order online and pickup the items from the store please select "PICKUP IN STORE" If you are ONLY ordering Gift Vouchers please select standard delivery and we will only take the amount for the vouchers from your card. DELIVERY COSTS : STANDARD DELIVERY - 1st Class Signed for £5.50 GIFT VOUCHERS: £...FREE NEXT DAY BY 1PM: £7.50 24 HR PARCELFORCE: £10.00 48 HR PARCELFORCE: £9.50 These Delivery Rates are for UK only and are subject to additional costs for heavier items. We will contact you if the shipping cost is more than quoted. . Please accept specified rates depending on your location when entering shipping details in cart. All Delivery costs include VAT at 20% International Delivery £10.00 Minimum Fee - You will be contacted if the weight of order and location exceed the cost of £10.00 per Order |
| Delivery Schedule As long as the items you have ordered are in stock we will pack and despatch straight away and then take your payment from SagePay. We will normally send your order to you in 2 -7 business days. International orders are generally received in under 10 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. All of the items advertised on the website are available in the Store, if we advertise the item online then we will be able to source additional sizes and or colours from those manufacturers unless the item is out of stock or is no longer in production. |
| Tax Charges For orders 20% VAT is added. The VAT on the order is shown inclusive throughout the store. Feed Supplements, Feeds and Childs Sizes are all Zero-Rated for VAT |
| Credit Card Security All Credit Card Payments are taken on a secure server by SagePay, formerly Protx. We will not release the payment until we are ready to despatch the items, in the case that we are unable to fulfil the order, please accept our apologies , no payment will be taken from your card. You will receive a confirmation from the store from us here at Wadswick along with a Credit Card Confirmation from SagePay to confirm receipt of your payment and this will act as your card receipt. When your order is despatched a store till receipt will be attached to your invoice as your receipt for your goods. Please keep your SagePay receipt and Store Receipt in a safe place in case of the need for return or re-order. |
| Guarantee We guarantee your satisfaction. We will exchange or issue a refund (Less P&P) if goods are returned in its original packaging, unsoiled and unused within 14 days (please see Returns Policy Section for full terms) Description and Pricing We make every effort to maintain accurate pricing on our Web Site but it is not always possible for reasons beyond our control. We reserve the right to discontinue items and to change prices where necessary. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on: 01225 810700 (International +44 01225 810700) or fax us on or write to us at Manor Farm Wadswick Corsham, Wilts SN13 8JB United Kingdom |
| Privacy Policy Wadswick Country Store do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy We will exchange or issue a refund (Less P&P) if goods are returned in its original packaging, unsoiled and unused within 14 days. Where an exchange is required delivery is free (UK only). Please ensure you have proof of postage and that the goods are labelled clearly.Wadswick Country Store will not be held responsible for any returned goods not received or damaged in transit. If an item is faulty it must be returned to us for inspection and if necessary we will forward it to the Manufacturers for testing, before replacement goods or a refund can be issued. (Please allow up to 28 days). Orders of non stock items, special orders or made to measure purchases will be non refundable. This does not affect your statutory rights. We must be informed of any damage or dissatisfaction with any order within 48 hours of receipt.Please send all returns to: Returns Department Wadswick Country Store Corsham Wiltshire SN13 8JB Hygiene Regulations Due to Health and safety Regulations and the hygienic problems involved with any clothing, footwear and Horse clothing we regret we are unable to handle and look at any items unless they are CLEAN and DRY. (Health and Safety at work act 1974). |
